Reg. of Motor Vehicles

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Frequently Asked Questions

If your question is not answered here, please feel free to call us at (978) 470-2060.

• How long do I have to complete the requirements of Driver's Ed?
  Students are required to complete the program within 2 years of the start date of their classroom session.
   

• What is flexible enrollment?
  Massachusetts requires that all students attend each of the 30 hours of class. Andover Auto School  understands that many students lead busy lives. Students are welcome to "split sessions." For example, you may wish to enroll in one of our many two week sessions...completing week 1 in September and week 2 in December. We can accommodate almost any student's busy schedule. Please call (978) 470-2060 to discuss enrollment and attendance options.
   

• Where are classes held?
  Classes are held at 89 Main St. Andover (above the Lantern Brunch, near the Andover Bookstore) North Andover High School, Central Catholic and  Brooks School-North Andover MA
   

• How do I make up a missed class?
  If you missed a class, you are required by law to make up the specific class you missed before you start your on road lessons. At the start of the course, you are instructed to keep track of any missed classes. If you do not know which class you missed, you must call Andover Auto school so that we may research it for you. You are welcome to attend any session for make up classes, but need to make sure you are attending, specifically, the class you missed . Make up class inquiries for sessions held at all locations will be answered directly through the Andover Auto School. Please call ahead to confirm.
   

• When should I set up my driving hours and how many driving lessons will I have?
  
  

•  Each student will complete 12 hours of driving and 6 hours observing another student's lesson (Nine appointments--each 2 hours long) State law requires parent(s) to provide 40 hours supervised driving practice in addition to the hours spent with an instructor.  Some of the parent supervised driving should be completed prior to your first lesson so that you will be ready to go out on main roads and traffic situations with your instructor. You may be driving to and from another student's home as part of your first lesson.  All students under the age of 18 must hold a valid learner's permit for six "incident-free" months before they are eligible to try  for their driver's license.  Driving appointments are scheduled over the last three months of your permit period.  Because our instructors book up 2-6 weeks in advance, it is strongly recommended that you call to arrange future appointments when you reach the two month point on your permit.  For example, you obtained your permit in February--which means you are eligible to try for your license in August.  You should mark your calendar with a reminder to call us in April to set up your future appointments.  We will likely book you for June and July so that you are finished several weeks before you are hoping to go for your road test/license exam.  After you have attended your last driving lesson,  we will mail your completion record to the MA DOT in Boston.  (see below for certificate info)  When calling to schedule appointments, please have your permit number ready.  Also, be prepared with your calendar so you know which dates you can accept and commit to.  Once you have set up your appointments, we ask that you try your best to avoid canceling as the other students fill in all the remaining time slots and you may end up having to wait several weeks for a make up.  (please read the next section to review our cancellation fee/policy.  Students who live outside of our pick up area (Andover, North Andover, Methuen & Lawrence) will meet their instructor in the parking lot at 89 Main St Andover.   When calling, please leave a message if we do not answer.  Always include your first and last name and phone number even if you think we already have it. Our phone line is very busy, if your call goes to voicemail it is likely that we are already assisting someone.  The quickest way to reach us is to leave a message rather than hanging up and redialing. Please have your permit number ready. Also you should read our cancellation policy before calling to book your appointments.
  

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• What if I need to cancel/change a driving lesson appointment?
  At least 24* hours notice is required for all cancellations.  Changing an appointment is considered the same as canceling. *Sunday and Monday appointments must be canceled no later than 5 p.m. on the previous Friday to avoid fees.  There is a $65 fee to re-book a make up lesson without the minimum required notice for all appointments.   Repeat Cancellations:  Canceling numerous appointments is disruptive to other students and also for the instructors and administrators.  If  more than two driving appointments are canceled, there will be a $25 administration fee charged for each future appointment canceled thereafter (for any reason.)  As stated above, the fee is increased to $65 any time minimum notice is not given.  It is also at our discretion to remove from our system all future appointments.  The student would  then be permitted to book only one at a time. If a student keeps their appointment they may then call to set up the next.   In addition, your make up lesson is subject to the instructor’s availability. If you must cancel an appointment call (978) 470-2060. Leave a detailed message and if the appointment is within the next few days, please notify your instructor as well.
  

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• What if I need to to withdraw my enrollment before I start the class?

          There is no fee to switch from one session to another.  A $25 administration fee is charged if you withdraw from the session completely.

• What is the refund policy? 

           Refunds are issued on a case by case basis only. 

         What does the parent class entail?

         One Parent must attend a two hour information class before a student can obtain a driver ed certificate and set up their road test appointment.  There is a $25 fee for parent class.   An additional  $25 administration fee is charged if a parent does not show or cancels without a minimum of 24 hours notice.  It is the parent's responsibility to sign up and attend class.  A parent certificate will be issued on the night of the parent class. This document is valid for 5 years.  Please retain your copy as you may need to produce it should another of your children attend a different driving school.  There is a $25 administration fee for additional copies of the parent certificate.

Copyright 2007 Andover Auto School Inc. 89 Main St. Andover, MA 01810 Tel:(978) 470-2060
Last modified: 04/29/07